“NASC is the first customer in Asia to take advantage of our newly-redefined services offer, which provides the most comprehensive coverage in the helicopter industry today,” explained Derek Sharples, the Managing Director of Airbus Helicopters Southeast Asia in Singapore. “This builds on our long-standing relationship with NASC, during which Airbus Helicopters has delivered on its service commitments over the years – leading to the operator’s choice for the new HCare Infinite package.”

The HCare strategy is focused on providing tailor-made, competitive services for customers’ daily operations, and is part of Airbus Helicopters’ company-wide transformation that is delivering continuous improvement across its offerings. “HCare is part of Airbus Helicopters’ commitment to keeping its customers flying, anytime, anywhere – with the emphasis on safety, customer satisfaction and operational availability,” said Matthieu Louvot, Airbus Helicopters’ Senior Vice President Customer Service.

NASC is the Taiwan Interior Ministry’s agency responsible for search and rescue, disaster relief, emergency medical services, transportation, monitoring, reconnaissance and patrol. Its AS365s are based in three locations across the country at Taipei, Taichung and Kaohsiung.

HCare is Airbus Helicopters’ redefined services offer, which emphasizes the company’s commitment to service quality and performance and provides the rotorcraft industry’s most comprehensive service coverage to keep customers flying, anytime, anywhere. HCare is the product of a company-wide transformation, and underscores a commitment to continuous improvement across the entire offer, bringing tailor-made and competitive services to the customers’ doorstep.